Privacy Policy

Privacy Policy

This Privacy Policy explains how Spoke House processes personal data in connection with its bicycle servicing and repair website, workshop inquiries, and related customer communications. It applies to users in Sabirabad and nearby districts who contact us, request service, or use the site.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Data Category

Data We Collect

We may process contact details, booking information, service history, bicycle intake notes, inspection findings, quote approvals, payment records, and limited technical data such as device or browser information. If a customer provides it, we may also record communication preferences and details needed to assess compatibility of parts or the scope of repair.

The categories collected depend on whether a person makes an inquiry, books service, or visits the workshop site.
Collection Source

How We Collect Data

We collect data when users contact us by phone, email, contact form, or in person at the workshop, when a bicycle is received for inspection or repair, and when the website is used. We may also receive information from payment processing, delivery or parts suppliers, and other operational service providers where needed to complete a request.

Information is obtained from direct submissions, service interactions, and basic site activity.
Cookie Type

Cookie Types

Cookies may be session-based or persistent. They may be used for essential site functions, remembering form inputs during a visit, and understanding how the site is used so we can maintain performance and security. We do not rely on cookies to make automated decisions about customers.

We use only standard categories needed for operation and basic analytics.
User Control

Cookie Controls

Where cookies or similar tools are used, they may support basic site operation, form handling, and traffic measurement. Users can manage cookies through browser controls and, where available, device settings. Disabling certain cookies may reduce the reliability of contact forms or other site features.

Browser settings can usually limit or remove cookies, although some site functions may be affected.
User Rights

Your Rights

Subject to legal limits, individuals may ask to access, correct, update, or delete their personal data, and may object to or restrict certain processing. Where processing is based on consent, that consent may be withdrawn for future processing. We may need to keep some information to complete a service, meet legal duties, or protect our records.

Available rights depend on the nature of the request and applicable law.
Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify a request and locate the relevant records. If a request cannot be fully granted, we will explain the reason where permitted by law and provide the available options.

Requests are reviewed against identity and record-keeping requirements before action is taken.
Data Retention

Data Retention

We retain personal data for the period necessary to manage inquiries, complete repairs, maintain service records, handle payment and accounting obligations, and resolve disputes. When data is no longer needed, we delete it or anonymize it where practical, subject to any legal retention requirement or legitimate business need.

Records are kept only for as long as they are needed for service, accounting, or legal purposes.
Policy Updates

Changes to This Policy

The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.

We may revise this notice when our practices, services, or legal obligations change.

Contact Information

Email contact
[email protected]
Telephone contact
+994 10 542 30 84
Postal address
277, Vüqar Əhmədov Küçəsi, Sabirabad, AZ
Privacy contact
Use the contact details below for privacy questions, access requests, or concerns about this notice.
Contact Page
01 · Purpose

Why We Use Data

We use personal data to respond to inquiries, schedule intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, manage parts ordering, record approvals, complete payment and collection, provide service summaries, maintain business records, support website operation, and meet legal, accounting, and security obligations.

Processing is limited to workshop operations and related administration.
02 · Sharing

Service Providers and Partners

We may disclose data to payment processors, communication tools, website hosting providers, and parts or service suppliers that help us run the workshop and website. These parties may process information on our instructions or as independent controllers for their own legal obligations, and they are expected to use it only for the relevant operational purpose.

Operational partners receive only the information needed for their role.
03 · Legal basis

Legal Disclosures

We may share personal data with public authorities, regulators, law enforcement, or other parties when disclosure is necessary to comply with a legal obligation, respond to a lawful request, protect our rights, or address fraud, security, or safety concerns.

Disclosure may be required where law, court process, or public authority action applies.